BillCall Solution related Questions

• What are the Hardware and Software requirements for BillCall Solution?

  Minimum Requirements for BillCall Solution are:

  a. Hardware Requirements
  i. 4 GB RAM,
  ii. Dual Core 2.3 GHz Process -1
  iii. HDD capacity depends upon no. of on-line CDR

  b. Software Requirements

  a. Server Side Requirement Details
  i. Operating System: Win Server 2003
  ii. Web Server: Internet Information Server (IIS)
  iii. Database Server: SQL Server – Standard / Enterprise Edition

  b. Client Side Requirement Details
  i. Operating System: Microsoft Windows
  ii. Web Browser: Internet Explorer 6.0 or Higher

• What are the minimum Hardware requirements for Call Attempts per month?

  Recommended Requirement per Call Attempt is:

  BillCall recommends hardware requirements based on your Call Attempt per month and
  They are classified as

  Call Attempts / Month Recommended Hardw

  • Up to 50 Million 4 GB RAM, Dual Core 2.3 GHz Process -1
  • 50 to 200 Million 8 GB RAM, Quad Core 2.3 GHz Process -2
  • Above 200 Million 16 GB RAM, Quad Core 2.3 GHz Process -4
• Do I get a demo even before I buy the BillCall solution?

  A demo is possible only after our sales team processes and takes the lead and then decides on the demo functionality.

• How do I change my personal Company information?

  You can change the company information after logging into the web interface and change the details in the Utility module of BillCall solution.

• Who do I call if I have any queries about my invoices?

  You are welcome to call BillCall support team available 24x7x365.

• Is there a limit on the number of Carriers/clients that I can register?

  There is no limit on the number of clients/ Carriers that you can register.

• What is meant by CSV file format?

  CSV file format:

  This feature is intended to enable you to import a CSV File into the Web Portal. The comma-separated values file format is a set of file formats used to store tabular data in which numbers and text are stored in plain textual form that can be read in a text editor

  Different implementations of CSV arise as the format is modified to handle richer table content such as allowing a different field separator character, (which is useful if numeric fields are written with a comma instead of a decimal point); or extensions to allow numbers, the separator character, or newline characters in text fields.

• Do I need to pay any additional pay charges when new customer or vendor is added?

  No. BillCall will not charge you every time when you add new customers or vendor.

• What is the geographical area of presence of BillCall Customer base?

  BillCall has global presence of its customer base. BillCall's global customers are from USA, Canada, Australia, Japan, Philippines, and Middle-East etc.,

• Which are the active partners and associates of BillCall Application?

  BillCall Active partners and associates are listed below:

  • Sansay – Master of VoIP Communications
  • Nasscom
  • Sirius Telecom – Total Solution Provider for Telecommunication
  • Software Technology Parks of India (STPI) – Ministry of communications and Information Technology, Govt. of India.
  • Microsoft Certified Partner
  • Broadband Telecom
  • Bankai International

Routing/Gateway Based Questions

• Will I need an engineer to re-route my traffic?

  Yes, you do need a person to re-route your traffic as we have to generate the LCR and configure the switch.

• Can I load a list of tariffs into your system without entering one by one?

  Yes, you can load a set of rates without loading one by one by the method of Bulk Load by using CSV file format.

• Is there any limitation to the volume of traffic or number of Calls?

  No. There is no such limitation for volume traffic or number of calls.

• BillCall supports which switches?

  Yes. BillCall supports the TDM switches, soft switches, VoIP Gateways, SIP-based switches and many other switches in order to read the CDR which is available in more than 100 kinds of formats.  Additionally, you can be sure that BillCall can customize to any other switch and build the interface.

• Do you provide any online report that would help me in traffic monitoring?

  Yes, there are reports provided for regular traffic monitoring.

Invoice/Reports Based Questions

• What are the types of reporting provided by BillCall application?

  BillCall – Reporting module generate the report for Sales, Support, Rates & Routing, Disputes, Accounts and Finance business process and majorly categorized into four categories. The report categories are noted below:

  • Analytical
  • Business
  • Financial
  • Admin
• How do I manage, rate sheet of different vendors?

  BillCall provides separate module named as ‘Rates’, in order to manage rate sheet of different vendors. This module provides the functionality to manage the rate sheet of different vendors, one by one and also provides the important functionality for bulk uploading of rates.

• How do I take care of a negative margin, if any?

  BillCall solution provides Notifications on Negative margins. Special Repots called Customer to Vendor are generated where negative margins can be filtered with the Traffic status reports. Reports are generated based on vendor’s statistics and change the routing to reduce negative margins.

E-mail/Notifications Based Questions

• Is there any messages or special notes that I can have or create?

  There is a separate module named Notifications in the BillCall web interface. 

Support /Technical Based Questions

• Do you provide any customer support?

  Yes we have BillCall support team available 24x7x365 at 3 different levels.

• Is the support available 24x7x365 and what are the different modes?

  Yes the support is available 24x7x365. The major modes of support are:

  • Through Live Conversation / On-line Support
  • Through E-mail
  • Through Telephonic Conversation