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BillCall Solution released by Panamax InfoTech has a well network of support services offered in the following ways:

Incidents will be answered on a first come, first served basis with priority based on severity level entered.
SEVERITY DEFINITION RESPONSE

  • Online Chat support
  • E-mail support
  • Phone support

Panamax’s main motto is complete customer satisfaction.  With this in view our trusted customers are provided with intact support superior than all other Billing solutions. Customer can utilize any of the support systems available and suitable queries are solved instantly to the extent of severity of the situation.

Panamax’s support is categorically so organized that problem escalation is traced based on problem severity.

Panamax has structured the Support team and formulated at three levels

  • Level 1:  Support Desk or e-mail at support@billcall.net
  • Level 2:  Senior Support Executive
  • Level 3: Sr. Support Manager

Please feel free to contact at the e-mail provided above for any queries and support is provided instantaneously.

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